Welcome to our Cancellation Policy. This policy applies to all orders placed through the Ondarivane online store (hereinafter referred to as “we,” “us,” or “our”). We are committed to providing you with a clear and reassuring shopping experience.
1. Order Cancellation Conditions
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If your order has not been shipped within 48 hours of purchase, you may contact us directly to request cancellation.
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If more than 48 hours have passed since your purchase or your order has already been shipped, cancellation may no longer be possible. Once your order has been delivered, you may still contact us to request a return and refund in accordance with our return policy.
2. Cancellation Procedure
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Please contact our customer service team by email or phone to submit your cancellation request. Include your order number and proof of payment to help us locate your order.
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We will review your request as soon as possible and notify you of the outcome, along with any applicable refund arrangements.
Please note that submitting a cancellation request does not guarantee that the order can be canceled, especially if processing or shipping has already begun.
3. Refund Procedure
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Refund Method: Approved refunds will generally be issued to the original payment method used for the purchase.
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Processing Time: Refunds are generally processed within 1–3 business days after approval. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. If your refund is delayed, please contact us for assistance.
4. Contact Us
If you have any questions about our cancellation policy or need assistance with a cancellation request, please contact us using the information below.
Address: 1945 County Road 57, Notasulga, AL 36866, United States
Customer Service Phone: +1 (334) 482-7169
Customer Service Email: team@ondarivane.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET)