Refund policy

Thank you for choosing Ondarivane (hereinafter referred to as “we,” “us,” or “our”). To provide you with a simple and worry-free shopping experience, please review our return and exchange policy below.

1. Return and Exchange Period

If a product does not meet your expectations, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable law.

2. Eligible Reasons for Returns and Exchanges

Returns and exchanges may be requested in the following situations:

  • Visible defects or product abnormalities

  • Product quality issues

  • Unusual odors or significant color differences

  • Items received that do not match the order

  • Returns or exchanges for other reasons, provided the applicable return conditions are met

3. How to Return an Item

  1. Contact our customer service team by email or phone. Please provide your order number, proof of payment, the reason for the return, and photos or videos of the product, if applicable.

  2. After reviewing your request, we will provide the return address and necessary instructions.

  3. Ship the product to the designated return address and wait for confirmation that it has been received.

  4. Once the returned product has been received and inspected, we will promptly initiate the refund process.

For your convenience, a return shipping label is included in the package when your order is shipped. You may use the label to return eligible items, subject to the applicable return conditions.

4. How to Exchange an Item

  1. Contact our customer service team and follow the same initial procedure as for a return.

  2. Once your request is approved, we will provide the return address and instructions.

  3. Ship the original item to the designated return address.

  4. After the returned item has been received and inspected, the replacement item will generally be shipped within 1–3 business days.

The return shipping label included in your package may also be used for eligible exchanges, subject to the applicable return conditions.

5. Refunds

Refunds will generally be issued to the original payment method used for the purchase, including eligible payments made with Visa, Mastercard, JCB, or Discover.

Once we receive and inspect the returned product, we will initiate the refund process.

Refunds are generally processed within 1–3 business days after the refund is initiated. However, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider. If you have any questions or experience a delay, our customer service team will be happy to assist you.

6. Return and Exchange Shipping Costs

  • Returns or exchanges due to product issues: We will cover the return shipping costs when the return or exchange is due to a product defect, quality issue, or an error on our part.

  • Returns or exchanges for other reasons: Customers are responsible for return shipping costs when requesting a return or exchange for personal reasons or reasons unrelated to a product issue, subject to applicable law and the conditions communicated by our customer service team.

7. Liability and Assistance

We strive to handle every return and exchange request fairly and efficiently. Delays caused by circumstances beyond our reasonable control may affect processing times. However, we will make reasonable efforts to assist you and keep you informed throughout the process.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions about our return and exchange policy, please contact us using the information below.

Address: 1945 County Road 57, Notasulga, AL 36866, United States

Customer Service Phone: +1 (334) 482-7169

Customer Service Email: team@ondarivane.com

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET)