Welcome to the Ondarivane FAQ page!
We have gathered answers to the most frequently asked questions about orders, shipping, returns, and refunds to make your shopping experience simple and enjoyable.
1. How Do I Place an Order?
Choose the items you want, add them to your shopping cart, verify your information, and proceed to checkout. Once your payment is confirmed, we will begin processing your order.
2. Can I Modify My Order After Placing It?
If your order has not yet entered processing, please contact us as soon as possible, and we will do our best to assist you.
Once your order has been processed or shipped, modifications may no longer be possible.
3. How Can I Track My Order?
Tracking your order is easy. Visit the “Order Tracking” page on our website or click the tracking link provided in your shipping confirmation email.
4. Where Do You Ship?
We currently ship within the United States only. International shipping outside the United States is not available at this time.
5. How Long Does Shipping Take?
Order processing generally takes 1–3 business days after payment confirmation.
After shipment, delivery typically takes 5–10 business days, depending on your delivery address and the carrier.
6. How Much Does Shipping Cost?
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Free shipping is available on orders of $120.99 or more.
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A shipping fee of $10.99 applies to orders below $120.99.
The exact shipping cost will be displayed at checkout before you complete your purchase.
7. Can I Cancel My Order?
You may request to cancel your order within 48 hours of purchase, provided that it has not yet entered processing or been shipped.
If your order is already being processed or has been shipped, cancellation may no longer be possible. Please contact our customer service team for assistance with your available options.
8. How Do I Return or Exchange an Item?
Please contact us with your order number, the reason for your return or exchange, and a few photos of the product if applicable.
Our customer service team will guide you through the next steps and provide instructions based on your situation.
9. How Long Does a Refund Take?
Eligible refunds are generally issued to the original payment method. Processing typically takes 1–5 business days after the refund is initiated.
The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
10. Do You Offer After-Sales Support?
Of course! Our customer service team is available to assist you with:
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Order information and status inquiries
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After-sales support
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Returns and exchanges
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Assistance with using our website
We are committed to providing helpful and timely customer support.
11. Contact Us
If you have any questions or need assistance, please contact us using the information below.
Address: 1945 County Road 57, Notasulga, AL 36866, United States
Customer Service Phone: +1 (334) 482-7169
Customer Service Email: team@ondarivane.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET)