Terms of service

1. Introduction and Scope

Thank you for visiting Ondarivane (hereinafter referred to as “we,” “us,” or “our”). These Terms of Service explain the essential rules governing the use of our website and online shopping services. By accessing or using our website, you agree to comply with these terms and applicable laws.

2. User Accounts and Website Responsibilities

Users are responsible for providing accurate and up-to-date account information. Any activity conducted through a user account is the responsibility of the account holder, subject to applicable law. We take reasonable measures to maintain the stability, security, and proper functioning of our website.

3. Products, Availability, and Pricing

Product descriptions, inventory information, and prices are updated regularly. Changes may occur due to product updates, availability, or pricing adjustments. We reserve the right to correct errors and update product information when necessary. Any changes will be handled in accordance with applicable law.

4. Orders and Payment

Orders are placed and paid for directly through our website. An order confirmation email will generally be sent after successful payment. We reserve the right to review or decline orders when necessary, subject to applicable law and our relevant policies.

5. Shipping Policy

Orders are generally processed within 1–3 business days after payment confirmation. This period refers to order processing before shipment and does not include the shipping and delivery period.

For detailed information about shipping methods, costs, and estimated delivery times, please refer to our Shipping Policy:

Shipping Policy

6. Cancellation Policy

If an order has not yet entered processing, you may submit a cancellation request. Cancellation requests are generally reviewed within 1–2 business days, and we will notify you once a decision has been made.

Cancellation eligibility depends on the order status and our applicable cancellation policy.

For more information, please visit:

Cancellation Policy

7. Return and Exchange Policy

After receiving an order, customers may request a return or exchange in accordance with the conditions outlined in our Return and Exchange Policy. Requests are generally reviewed within 1–3 business days.

For detailed instructions and eligibility requirements, please visit:

team@ondarivane.com

8. Refund Policy

Refunds are processed after an eligible return or cancellation has been approved. Our refund processing time is generally 1–3 business days after approval or receipt and inspection of the returned product, as applicable.

The time required for the funds to appear in your account may vary depending on your payment method, bank, or payment provider.

9. Disputes and Applicable Law

These Terms of Service are intended to be interpreted in accordance with applicable laws of the United States and the relevant state laws, where applicable. Nothing in these terms is intended to limit any consumer rights that cannot be waived under applicable law.

We may update these terms from time to time and will publish the revised version on our website.

10. Privacy and Personal Information

We take reasonable measures to protect users’ personal information. Depending on applicable law, users may request access to, correction of, or deletion of their personal information.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

11. Intellectual Property

All content on our website, including text, images, graphics, logos, product descriptions, and other materials, is protected by applicable intellectual property laws. Such content may not be copied, reproduced, distributed, or used without prior authorization, except as permitted by law.

12. Limitation of Liability

To the extent permitted by applicable law, Ondarivane shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Revised terms will take effect upon publication on our website unless otherwise stated. We encourage users to review this page periodically for updates.

14. Contact Information

If you have any questions about these Terms of Service, please contact us using the information below.

Address: 1945 County Road 57, Notasulga, AL 36866, United States

Customer Service Phone: +1 (334) 482-7169

Customer Service Email: team@ondarivane.com

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET)