Shopping at Ondarivane is simple and secure! We take the protection of your payment information seriously and strive to ensure that every transaction is processed safely. Here is what you need to know about our payment process.
1. Accepted Payment Cards
You can conveniently pay using the following cards:
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Visa
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Mastercard
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Discover
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JCB
Rest assured that your payment information is protected during the transaction. We do not store your full payment card number on our website. Payment information is processed securely through our payment service providers.
2. How to Make a Payment
Follow these three simple steps to complete your payment:
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Select “Credit or Debit Card” at checkout.
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Enter your card number, expiration date, and CVV.
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Verify your billing information and confirm your payment.
Once your payment has been successfully processed, you will receive an order confirmation email.
3. Why Might Additional Verification Be Required?
For security purposes, your card issuer may require additional verification to confirm that the payment is authorized. This may include:
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A verification code sent by text message
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Confirmation through your bank’s mobile app
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Other authentication methods provided by your card issuer
These security measures help protect your account and reduce the risk of unauthorized transactions. The verification requirements may vary depending on your card issuer and payment provider.
4. What Should You Do If Your Payment Fails?
The most common reasons for a failed payment include:
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Incorrect card information
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Insufficient funds or available credit
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Failed card verification
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An unstable internet connection
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A transaction declined by your card issuer
If your payment fails, please check your card details and billing information, try again, use another accepted card, or contact your bank for assistance.
5. Refund Policy
If your order is eligible for a refund, the refunded amount will generally be returned to your original payment method.
Refund processing typically takes 1–3 business days after the refund has been issued. However, the time it takes for the funds to appear in your account may vary depending on your bank or card issuer.
6. Contact Us
We are always here to help! If you have any questions or concerns regarding payments, please contact our customer service team.
Address: 1945 County Road 57, Notasulga, AL 36866, United States
Customer Service Phone: +1 (334) 482-7169
Customer Service Email: team@ondarivane.com
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time (ET)